Technical problem-solving
Diagnostics, root-cause analysis, incident resolution and escalation. A calm, structured approach when systems and service continuity matter.
BASED IN IRELAND · WORKING ACROSS BORDERS
Technical clarity.
Human connection.
I’m José Andrés Silva Hirane. I help people solve complex technical problems — and build digital experiences that make things simpler.
TECHNICAL SOLUTIONS
CUSTOMER ENGINEERING
WEB DEVELOPMENT
José Andrés Silva Hirane
Technology, with people at its heart.
01 / INTRODUCTION
01 / ABOUT ME
Connecting the technical
and the human.
From mission-critical enterprise infrastructure to the everyday demands of a busy restaurant, I understand what technology means to the people who rely on it.
My background brings together Oracle/Sun infrastructure support, cloud-based POS technology at Toast, and hands-on web development. I investigate problems, communicate clearly and work with customers and internal teams to move towards a resolution.
Originally from Chile and now based in Navan, Ireland, I bring an international perspective and support customers in English, Spanish and Portuguese.
More about my background on LinkedIn ↗WHAT I BRING
Customer partnership
Clear explanations, practical guidance and thoughtful support across international markets. Translating technical detail into useful next steps.
Web development
Building and maintaining websites and web systems, from understanding requirements to implementation and ongoing technical support.
02 / EXPERIENCE
Built on experience.
Different technologies.
The same commitment to solving problems.
2023 — PRESENT
IRELAND
IRELAND
Toast ↗
Senior Customer Support Specialist
Supporting cloud-based POS operations across the US, Canada, UK and Ireland. Investigating payments, hardware, software and networking issues, coordinating escalations and helping customers keep their businesses running.
Recognition: Rep of the Week2019 — 2021
CHILE
CHILE
Independent practice
Web Developer & IT Consultant
Built and maintained web systems for SMEs and schools. Combined development with requirements gathering, technical consulting, troubleshooting, security improvements and performance optimisation.
2011 — 2017
SANTIAGO, CHILE
SANTIAGO, CHILE
Oracle
Technical Support Engineer · Sistemas Oracle de Chile
Delivered Tier 2–3 support for Oracle and Sun storage/server infrastructure in banking, aviation, defence and automotive environments. Investigated storage, Unix/Linux, networking and backup issues; led peer and Portuguese-language training.
2008 — 2011
CHILE
CHILE
El Boldo
IT Support Specialist & PR Officer
Supported infrastructure, end users and reliable connectivity while improving vendor communication and inventory data workflows.
EDUCATION
Higher Diploma in Science in Computing
National College of Ireland
Programmer Analyst
INACAP / Universidad Tecnológica de Chile
03 / SELECTED WORK
Ideas made real.
Dreams of a
Greek Adventure
Greek Adventure
FEATURED PROJECT / AUTHOR WEBSITE
A story beyond
the page.
I designed and built my author website from scratch to introduce Dreams of a Greek Adventure, a character-driven romantic drama developed over almost eight years.
The project brings together web development, visual presentation and storytelling: book and author pages, short trailers, responsive navigation and a contact experience.
Visit the website ↗Purpose: Create a cohesive home for the book, its author and its visual storytelling.
My role: Website design, front-end development, content integration and deployment setup.
Implementation: Responsive page layouts, fixed navigation, video presentation, contact form integration, sitemap and robots.txt.
04 / LET’S CONNECT
Good work starts
with a conversation.
I’m interested in opportunities in technical support, customer engineering, customer success and technical consulting — where curiosity, practical problem-solving and clear communication make a difference.
jasilvahirane@gmail.com ↗